Returns & Exchanges
At London Lash UK, we want you to be completely satisfied with your professional lash supplies, which is why we offer a 14-day return period for unused and unopened products in their original packaging.
Initiate Your Return
Contact our customer support team via email with your order number and reason for return to receive a Return Authorization form.
Pack Your Items
Securely pack your unopened items in their original packaging, ensuring all professional seals are intact to qualify for a full refund.
Ship to Warehouse
Affix your return label and drop the package off at your local post office; we recommend using a tracked service for peace of mind.
Quality Inspection & Refund
Once our warehouse team verifies the condition of the products, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing